Welcome to DirFilm!
At DirFilm.com, we strive to provide top-notch services to cast and crew members in the film industry by offering a platform for recognition and verification. Our annual subscription service grants a verified badge to our users, enhancing their visibility and credibility within the industry. However, we understand that certain circumstances may arise where a refund request is necessary. Please read our refund policy carefully.
1. Subscription Refunds
- Eligibility for Refund: Refunds are only considered if requested within 7 days of the initial subscription purchase. Refunds will not be issued for renewals or after the 7-day grace period.
- Non-Refundable Cases: Refunds will not be provided under the following circumstances:
– The subscription has been used to obtain a verification badge.
– The account has been flagged or suspended for violating our [Terms of Service](#).
– Any portion of the services provided has been utilized, such as profile setup, badge issuance, or promotional benefits.
2. How to Request a Refund
- If you are eligible for a refund, please contact our support team at support@dirfilm.com within the first 7 days of your purchase. In your email, provide:
– Your full name.
– Subscription details (date of purchase, account email).
– Reason for the refund request.
Upon approval, refunds will be processed within 7–10 business days, and the amount will be credited back to the original payment method.
3. Partial Refunds
In some cases, DirFilm.com may issue partial refunds based on usage or technical issues that have been evaluated and confirmed by our support team.
4. Changes to the Refund Policy
DirFilm.com reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and users will be notified via email.
5. Dispute Resolution
In the event of any dispute regarding a refund, our customer service team will work diligently to resolve the matter in accordance with our policy and terms.
If you have any questions regarding our refund policy, please contact us at support@dirfilm.com.